Support
How can we help?
Quick answers for getting Melody+ to hear you clearly, connecting a keyboard or drum kit, playing drums, making beats, mixing your own music and managing your membership.
Microphone and listening
Melody+ isn't hearing my notes. What can I try?
Check that the microphone is allowed in Settings › Melody+. Place your iPhone 30 cm to 1 m from the instrument with the microphone uncovered, in a quiet room. Headphones or earbuds with a built-in microphone can take over from the iPhone's microphone, so disconnect them while you play into the microphone.
Can I hear the backing track through the speaker while I play?
Yes. Melody+ filters out its own backing track so it can still hear you. If notes are missed, lower the iPhone's volume a little or move the phone closer to your instrument.
My guitar chords aren't recognised.
Tune first with the Tuner: an out-of-tune string changes the chord. Then strum through every string of the chord and let it ring. A muted or buzzing string can make the chord sound different.
Does it work with acoustic and digital pianos?
Yes, both work through the microphone. If your digital piano has USB or Bluetooth MIDI, connecting it gives the most precise timing.
Is my playing recorded?
No. Melody+ analyses the sound on your iPhone in real time and doesn't store or upload it. A recording is only made when you tap Record my playing, and it stays on your phone unless you share it.
MIDI keyboards and Bluetooth
How do I connect a USB keyboard?
Use a USB-C cable or adapter on iPhones with USB-C, or Apple's Lightning to USB Camera Adapter on older iPhones. Plug in the keyboard, then open Tools › Connect a keyboard: it appears under Connected keyboards. Class-compliant keyboards need no drivers.
How do I pair a Bluetooth MIDI keyboard?
Turn on Bluetooth MIDI on the keyboard, then open Tools › Connect a keyboard › Pair Bluetooth MIDI and choose it. Bluetooth MIDI keyboards are paired inside Melody+, not in the iPhone's Bluetooth settings. Allow Bluetooth access when asked.
My keyboard is connected but nothing happens when I play.
In the player, open the settings and choose Play with › MIDI keyboard. If it still stays silent, unplug and reconnect the keyboard, check that the adapter has power if it needs it, and make sure the keyboard sends MIDI over the port you're using.
Can I play without an instrument?
Yes. Choose Play with › On-screen keys. The keys are multi-touch, so you can play chords on the screen too.
Audio calibration and timing
What does audio calibration do?
It measures the delay between your sound and the screen. Open Tools › Audio calibration, turn the volume up, put the phone on a quiet table and take off headphones. Melody+ plays 8 clicks and listens for them, then notes you play into the microphone are matched more precisely.
Calibration says it couldn't hear the clicks.
Turn the volume up, make sure no headphones or Bluetooth speakers are connected, keep the room quiet and try again.
My notes are marked early or late.
Run audio calibration again whenever you change how you listen, for example after switching to a Bluetooth speaker, which adds delay. In Wait for me mode timing isn't scored at all, which is ideal while learning.
Beat Maker, Rhythm and DJ
Which music can I import into the DJ Mixer?
Audio files you own that iOS can play, such as MP3, AAC (M4A), Apple Lossless, WAV, AIFF and FLAC. Tap Load on a deck, choose From Files… and pick a track from On My iPhone, iCloud Drive or another location in the Files app. Melody+ keeps its own copy, so the track stays in your library.
Why won't a track open?
Copy-protected (DRM) songs can't be mixed. That includes songs downloaded from Apple Music and other streaming services. Melody+ then shows: Couldn't open this file. Protected (DRM) tracks can't be mixed. Use DRM-free files you bought or made yourself, and make sure the file has finished downloading to your iPhone.
Are my imported tracks uploaded anywhere?
No. Tracks are decoded and analysed for tempo, beat grid, key and waveform on your iPhone, and the results are saved on the device so the track loads faster next time. Nothing is sent to us. Deleting the app removes the tracks and their analysis.
Pads and decks feel late with Bluetooth headphones.
Bluetooth headphones and speakers add a delay you can hear when you tap a pad or move the crossfader. For the Rhythm course, Beat Maker and DJ practice, use wired headphones (USB-C or Lightning) or the iPhone speaker. If you also play into the microphone, run Tools › Audio calibration again after you change outputs.
Do I need headphones to DJ?
Not to get started: the iPhone speaker works for the DJ course and the practice grooves. Wired headphones help you hear the kick and the bass clearly while you beatmatch, and they keep timing tight in the Rhythm course.
How is the Rhythm course graded?
Each hit is compared with the beat and graded Perfect, Good, Early, Late or Miss. Clean hits build your combo, and your accuracy earns up to three stars and XP. If a step feels hard, tap Slower and speed back up when it feels easy.
Why does the sync button not work on a track?
Sync needs a beat grid. Melody+ analyses each imported track for one, but some music, such as free-tempo or very quiet pieces, has no steady beat to find. You can still match the tempo by ear with the tempo fader.
Drums
How do I play louder or softer?
Tap harder for louder hits and lighter for softer ones. Touch velocity can be switched off in the kit's settings, and the mixer there sets the volume of each piece, the whole kit and the backing loop.
How do I play a cross-stick, the ride bell or a cymbal choke?
The edge of the snare plays a cross-stick and the middle of the ride plays its bell. Keep your finger on a cymbal to stop it ringing. Each of these can be switched off in the kit's settings.
How do I connect an electronic drum kit?
Plug the kit in over USB, or pair it under Tools › Connect a keyboard › Pair Bluetooth MIDI, then open Drums. Kits that send standard General MIDI drum notes are mapped automatically and keep their velocity; a chip shows the kit's name once it is connected.
Can I play left-handed?
Yes. Turn on Left-handed in the kit's settings: the whole kit is mirrored, and so is its stereo placement.
Where are my drum recordings?
In My recordings, with your mixes and beats. They stay on your iPhone until you share them.
Membership and purchases
What's free and what's in Pro?
Melody+ has no ads, and the first course of everything is free: piano, guitar, Rhythm course 1 and DJ course 1, with every beginner song, all practice modes and tools, the microphone and MIDI, and the 4 Beat Tiles songs. The drum kit is free in full: 3 kits, 8 lessons, backing loops, recording and MIDI drum kits. Beat Maker is free with the sequencer, pads, 2 kits (Boom Bap, Lo-fi; Trap unlocks after 6 Rhythm lessons), Echo, Reverb and Gate, 3 saved beats and AAC sharing. The DJ Mixer is free with 2 decks, the full mixer, loops, beat jump, hot cues 1–4, Echo, Reverb and Gate, the sampler, your own files and mix recording up to 10 minutes. Melody+ Pro adds the other courses, the full song library, every kit and effect, hot cues 5–8, unlimited saved beats and mix recording, and 24-bit WAV sharing for recordings. You only see Pro when you tap something locked.
Is there a free trial?
No, Melody+ Pro has no free trial. Melody+ is free to download and the first course of everything stays free with no time limit, so you can try it before you subscribe. Pro is charged when you confirm the purchase and renews every month or year until you cancel at least 24 hours before the end of the period.
How do I cancel?
On your iPhone open Settings, tap your name, then Subscriptions › Melody+ and cancel at least 24 hours before the next renewal. Deleting the app or your Melody+ account doesn't cancel a membership.
How do I restore my purchases?
Sign in to the App Store with the same Apple Account you subscribed with, open the Melody+ Pro screen and tap Restore purchases.
Can my family use my membership?
The yearly plan supports Family Sharing: up to five other members of your Apple family group get Pro on their own devices. Turn on Purchase Sharing in Family Sharing settings. The monthly plan can't be shared.
How do I ask for a refund?
Purchases are handled by Apple, so refunds are requested from Apple at reportaproblem.apple.com.
Account and progress
Do I need an account?
No. You can learn without one and your progress is kept on your device. Signing in with Apple, Google or email is optional and keeps your stars, XP and streak in sync across your devices.
My progress isn't syncing.
Make sure you're signed in to the same Melody+ account on each device, with the same Apple, Google or email sign-in. Practice played offline is queued and sent automatically the next time you're online.
How do I delete my account?
Open Me › Account › Delete account. Your account and the progress saved online are deleted for good. A Pro membership must be cancelled separately in Settings on iPhone, or in Google Play on Android. Without the app, email [email protected] from your account's address: see Delete your account at melodyplus.app/delete-account.
Melody+ on Android
How do I cancel on Android?
Open the Play Store, tap your profile picture, then Payments & subscriptions › Subscriptions › Melody+ Pro and cancel at least 24 hours before the next renewal. Pro stays active until the end of the period you paid for. Uninstalling the app or deleting your Melody+ account doesn't cancel a membership. Refunds are handled by Google Play.
How do I restore my purchases on Android?
Make sure the Play Store uses the same Google account you subscribed with, open the Melody+ Pro screen and tap Restore purchases. To keep Pro on your other devices, sign in to the same Melody+ account on each of them.
How do I connect a MIDI keyboard on Android?
For USB, plug the keyboard in with a USB-C cable or a USB OTG adapter. For Bluetooth, turn on Bluetooth MIDI on the keyboard, open Tools › Connect MIDI devices › Pair Bluetooth MIDI, choose it in Android's pairing window and allow the Nearby devices permission when asked. Connected devices appear under Connected devices, and electronic drum kits connect the same way.
Melody+ doesn't hear me on Android.
Check that the microphone is allowed in Settings › Apps › Melody+ › Permissions, and that no headset with its own microphone is connected. Keep the phone 30 cm to 1 m from your instrument with the microphone uncovered, then run Tools › Audio calibration once, because the audio delay differs from one Android phone to another.
My practice reminder doesn't arrive.
Allow notifications for Melody+ in Settings › Apps › Melody+ › Notifications (Android 13 and later ask the first time you turn on a reminder). Some phones also stop reminders to save battery: set Melody+'s battery use to Unrestricted or remove it from the battery optimisation list.
Still stuck? Write to us.
We read every message and reply as soon as we can.
- Your iPhone model and iOS version, or your Android phone model and Android version
- The Melody+ version (Me › Settings)
- Your instrument and how you play (microphone, MIDI or on-screen keys)
- For audio problems: your headphones or speaker (wired or Bluetooth)