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Draft for review. This text may still change before Melody+ launches.

Delete your Melody+ account

You can delete your Melody+ account and the data stored with it on our servers at any time: in the app, or by email if you no longer have the app. An account is optional, so if you never signed in, there is nothing on our servers to delete.

Delete in the app

On iPhone or Android, open Me › Account › Delete account and confirm. Your account is deleted at once and for good, and you receive an email confirming it.

Ask by email, without the app

Send an email to [email protected] from the email address of your Melody+ account, with the subject "Delete my account". Writing from that address shows us that the account is yours.

If you signed in with Sign in with Apple and chose Hide My Email, or you can't write from that address any more, say so in your email and we will ask you to confirm in another way before we delete anything.

We delete the account and reply to confirm within 30 days, usually much sooner.

What is deleted

Deleting your account permanently removes from our servers:

  • your account: email address, name, password and the links to Sign in with Apple or Google (and Melody+'s access to your Sign in with Apple login is revoked);
  • your synced progress: practice sessions, scores, stars, XP, streaks and practice minutes, and your Pro status;
  • your leaderboard nickname and your place on the boards;
  • your community posts with their audio and video files, your likes, the reports you filed and the people you blocked;
  • feedback you sent while signed in;
  • your inbox, notification settings and push tokens.

What is kept, and for how long

  • Store purchases: the records of App Store or Google Play purchases your account used (store, product, transaction identifier or purchase token, and dates) are kept without any link to you, so that the same purchase can't unlock Pro for another account, and for as long as tax or accounting law requires.
  • A record that an account was deleted and when, with the account's internal identifier but without your email address or name.
  • Feedback sent without signing in, which was never linked to you.
  • Copies in our database backups, which are deleted automatically within 35 days.
  • Technical server logs, which can contain IP addresses, kept only for a short time for security and troubleshooting.

Your Pro membership

Deleting your account does not cancel a Melody+ Pro membership, because it belongs to your Apple Account or Google account. Cancel it first: on Android in Google Play › Payments & subscriptions › Subscriptions, on iPhone in Settings › your name › Subscriptions.

Data on your device

Progress, settings, learner profiles, recordings, beats, mixes and imported music that Melody+ keeps on your device are not on our servers. Remove them by uninstalling the app or, on Android, by clearing its storage in Settings › Apps › Melody+ › Storage. Recordings you shared with other apps stay wherever you shared them.

Questions

Write to [email protected]. Our Privacy Policy describes all the data Melody+ handles.